When you run any kind of business, the health and safety of your customers and employees should be a top priority. This is especially relevant when you sell food and drink.
As a leading coffee shop franchise in the UK we are dedicated to ensuring that everyone who visits one of our Esquires Coffee stores can relax in a safe and comfortable environment and enjoy outstanding quality coffee and food items.
Our health and safety checklist ensures new franchisees and cafe owners can offer a safe and consistent experience for their customers while also adhering to government requirements.
Coffee Shop Health & Safety Policy
A robust health and safety policy will not only create a pleasant and safe environment but also ensures you remain compliant with legal requirements.
Before starting any food business you should have a good working knowledge of the relevant policies surrounding food prep and storage, cleaning, cross-contamination and allergens.
Regular Health & Safety Assessments
An assessment of your current site and procedures will ensure you can identify where any risks might lie.
Undergoing regular assessments means you can keep on top of any changes to your business, ensuring all procedures are current and relevant.
Coffee Shop Risk Assessment
You will need to make sure you are aware of the potential risks and outline which procedures will mitigate these hazards, decreasing the potential for harm or injury. Examples of things to consider in your risk assessment include:
- The safety and durability of any customer-facing items. Do you provide the correct serving cups and non-slip serving trays?
- Heat from cookers, kettles and coffee machines.
- Other potentially hazardous kitchen equipment, like knives.
- Accessibility of entrances and exits, such as narrow walkways, tables and steps.
- Trip hazards throughout the café, such as changes in floor levels or the likelihood of spillages.
When you have identified the risks, you will need to consider the actions required to control the risks and who is responsible for managing the risks and recording the necessary steps.
Keep Thorough Records of Safety Checks & Procedures
Part of your risk management might be continuous monitoring of potential hazards. Make sure you keep detailed records of the checks you make and when.
You can also review old health and safety assessments and accident records from the previous business or building owner. This may give an indication of other unusual hazards you have not yet considered.
Site & Equipment Health & Safety
Keeping your site and your equipment clean is a big part of running a safe coffee shop. You must have a regular cleaning schedule for all areas of your establishment, along with an effective waste management system.
Keeping all kitchen equipment in full working order is essential, not only for the smooth running of your business but also to secure the safety of individuals using this equipment and those consuming food or drink.
It’s also worth considering any potential risks associated with the cleaning materials and chemicals used by your staff. Will skin irritation be caused, and how can this be avoided?
Coffee Machine Care
The coffee machines are the star of any coffee shop, so you want to keep them in tip-top condition. Maintaining your coffee machines reduces their potential to harm employees and ensure you keep producing only the best quality coffee.
You will need to make sure your coffee machines are:
- Annually inspected to establish general health, cleanliness and potential flaws.
- Regularly and correctly maintained and cleaned by your employees.
Food Hygiene
As an establishment that serves food and drink, you need to be vigilant when it comes to storing and preparing consumables safely. To uphold a clean kitchen or food preparation area, you will need to:
- Have a dedicated area where food and drink are handled in line with appropriate hygiene levels.
- Eliminate the risk of cross-contamination.
- Ensure ingredients and products are stored and labelled correctly.
- Ensure food and drink is heated or cooked properly.
- Provide employees with equipment like gloves, aprons and hairnets if appropriate.
- Ensure waste is disposed of properly.
- Perform audits of ingredients to ensure everything is safe to be consumed.
Health & Safety Training for Staff
All of your employees must complete sufficient training in order to perform their job as safely as possible, reducing potential harm to themselves and customers. Training should include the completion of basic food hygiene certificates as well as general workplace health and safety.
When you become an Esquires franchisee, you get access to a variety of support, including guidance when it comes to training your staff.
Display Your Health & Safety Law Poster
As an employer, you must ensure you have clearly displayed the health and safety law poster so all employees can view it. You can also issue each worker with a leaflet with the same information.
Hopefully, our guide has given you an idea of the kind of health and safety considerations you’ll need to address when opening a coffee shop. Of course, this article should only serve as a general overview and is not reflective of the thorough, location-specific procedures we have in place at each of our stores.
If you are still in the decision-making stage and are new to the coffee shop industry, why not consider becoming an Esquires Coffee franchise partner? Head over to our FAQs page to see if you meet our requirements.
Or, if you're ready to kick-start your career as coffee shop owner, apply for an Esquires franchise to find out more about the next steps.
