Terms and Conditions
Terms and Conditions
These Terms and Conditions apply to Esquires Perks Loyalty Card and Esquires Gift Cards (“Card” or “Cards”), and govern the relationship between Esquires Coffee (UK) Limited (“we” or “us”) and you or the person to whom you give the card (“you”). Use of the cards will constitute acceptance of these Terms and Conditions. These Terms and Conditions override any statements on your cards if they vary in any way.
Purchasing your Esquires cards
Esquires Gift Cards can be purchased at any participating Esquires outlet in the United Kingdom, or online at www.esquirescoffee.co.uk/gift-card. The minimum amount required to activate a card is £5. The maximum amount that may be on a card is £100. Esquires Perks Loyalty Cards can be obtained and / or topped up at any participating Esquires outlet in the United Kingdom. The minimum amount required to activate the Esquires Perks Loyalty Card, or redeem loyalty points, is £5. The maximum amount that may be loaded onto the Esquires Perks Loyalty Card is £100. Your card is issued by, and remains the property of Esquires Coffee (UK) Limited.
Using your cards
You may redeem your Cards at any participating Esquires outlet in the United Kingdom. When you use your Cards, the amount of your purchase will be deducted from the balance on the Card. The remaining balance may be applied to future purchases. Change will not be given. You may check the balance on your Esquires Cards at any participating Esquires outlet. You will not be permitted to top up the balance on your Esquires Gift Card, however you may transfer any outstanding balance to a new card at any participating Esquires outlet. You will be permitted to top up the balance on your Esquires Perks Loyalty Card at any participating Esquires outlet.
Your Esquires Gift Card is not a credit card, charge card or debit card. You may not exchange your Esquires Gift Card or Esquires Perks Loyalty Card for cash. Refunds will not be given for the purchase of an Esquires Gift Card, nor will a refund be given for any balance or points held on an Esquires Perks Loyalty Card. We reserve the right to refuse to accept damaged cards or cards which we believe may have been stolen or obtained in another illegal way.
Expiration and Cancellation
Your Esquires Gift Card and the balance on it will expire if the card is not used for 12 consecutive months. We reserve the right to cancel your Esquires Gift Card if we suspect it is being used fraudulently or in breach of these Terms and Conditions.
Your Esquires Perks Loyalty Card and the balance or points on it will expire if the card is not used for 12 consecutive months. We reserve the right to cancel your Esquires Perks Loyalty Card if we suspect it is being used fraudulently or in breach of these Terms and Conditions.
Loss, Theft, Damage
You should take care of your Esquires Cards and treat them like cash. Esquires is not responsible for lost or stolen Cards. You should immediately report any loss, theft, fraudulent or unauthorised use of your Esquires Cards to Customer Services. If you lose your Esquires Cards, or it is stolen, damaged or malfunctions, we may, at our sole discretion, replace your Esquires Cards and transfer the balance stored on it to a replacement card. Circumstances in which we may determine not to replace your Esquires Cards include where we reasonably believe that the notified incident has been caused by your breach of these Terms and Conditions, or where there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct.
If you have not registered your Esquires Card we will require your Esquires Card number and proof of purchase before we can consider, at our sole discretion, any request to replace your Esquires Cards. If we agree to replace your Esquires Cards, a replacement card will be delivered to your home address. We reserve the right to charge a replacement Card fee for each replacement Card.
Resale/Use in Promotions
You may not sell your Esquires Cards. Esquires cards may not be used in sales or promotional activities including as give aways or prizes in competitions without the prior consent of Esquires. The use of Esquires’ logos, trademarks and imagery must be pre-authorised by Esquires. Esquires reserves the right to cancel any Esquires Card that it suspects has been resold or obtained in connection with an unauthorised sales or promotional activity.
If you need assistance or if you have any enquiry relating to your Esquires Gift Card or Esquires Perks Loyalty Card, please contact us at www.esquirescoffee.co.uk/contact-us.
Liability of Esquires
Esquires shall not be liable for any loss or damage arising from or in connection with your use of our Cards, where such loss or damage arises from any cause beyond our reasonable control. Where any loss or damage arises from a cause within our control, our liability to you shall not exceed a sum equal to the balance on your Card as at the date that such loss or damage occurs. This clause shall not exclude or limit any liability that cannot be excluded or limited by law.
We reserve the right to amend or waive any provision of these Terms and Conditions from time to time or to terminate the Esquires card service on reasonable notice. The Terms and Conditions applicable to the use of Esquires’ cards shall at any time be the terms and conditions published on the Esquires website, and your continued use of Esquires Cards shall constitute your acceptance of such Terms and Conditions.
We may transfer the benefit of these Terms and Conditions to any other company. If we assign the benefit of these Terms and Conditions, your rights will not be affected.
These Terms and Conditions are governed by English law.